As a shareholder of Gulf Custody Company, you have certain rights to participate in the company’s decision-making process and to vote on matters that affect your investment. These rights include:

• Right to attend shareholder meetings: You have the right to attend and participate in shareholder meetings, where important decisions are made about the company’s direction, strategy, and governance.
• Right to vote on resolutions: You have the right to vote on resolutions put forward at shareholder meetings, such as the election of directors, appointment of auditors, approval of board remuneration, and approval of the company’s financial statements.
• Right to propose resolutions: You have the right to propose resolutions for consideration at shareholder meetings, as long as you meet certain requirements set out in the company’s bylaws.
• Right to receive information: You have the right to receive information about the company’s activities, financial performance, and governance. This information is usually provided on our website.
• Right to inspect the company: You have the right to inspect certain company records, such as the register of the shareholders and minutes of shareholder meetings, subject to certain restrictions and conditions.
• Right to sell your shares: You have the right to sell your shares at any time, subject to market conditions and any restrictions set out in the company’s bylaws.

At Gulf Custody Company, we take our obligations to our shareholders seriously and are committed to upholding their rights to participate and vote in the company’s affairs. if you have any questions about your shareholder rights or would like more information about our governance practices, please do not hesitate to contact us.

Our Complaints Officer
Mrs. Eman Al-Tannak

Contact our Complaints Officer at +973 17382666 or by email at gccbcomplaints@gulfcustody.com.
You can also file a complaint via our website.

1. Our officer will acknowledge your complaint within 3 days of receiving it and provide you with a reference number.
2. We will investigate your complaint thoroughly, which may involve contacting you for more information, reviewing documentation, or conducting an internal investigation.
3. We will aim to provide you with a resolution to your complaint within 7 days of receiving it. If we need more time to investigate the issue, we will let you know and provide regular updates on our progress.
4. If we find that your complaint is justified, we will provide you with appropriate or corrective actions to resolve the issue.
5. If you are not satisfied with the resolution of your complaint, you can escalate the issue by addressing it to the executive management. The executive management will review your case and provide a final response within 7 days.
6. We value feedback on our complaints process and encourage you to let us know about any improvements we can make to better serve our clients.

Thank you for choosing Gulf Custody Company. We appreciate your business and are committed to providing you with excellent service.